We Are Hiring: Current Job Vacancies

We Are Hiring!

A Full-time and a Part-time Supervisor

The successful candidates will be able to take full advantage of Jon & Sacha’s vast experience, both having had successful careers in International 4* & 5* hotels. They bring a wealth of knowledge to the Kings Arms Hotel, which not only makes for an exciting opportunity but provides much-needed development for hospitality professionals looking to advance in the industry.

Duties will include:-

  • Supervise day-to-day operations of front-of-house, bar, and hotel, with a high level of hospitality and professionalism.
  • To follow the direction of Operations Manager in all aspects of the business.
  • To be responsible for security operations such as opening the hotel in the morning and locking up the hotel at night time.
  • To be able to deal with customer service issues and complaints efficiently.
  • To be fully trained in cash handling- deposits, refunds.
  • To able to carry out an accurate end-of-day procedure using revenue reports, credit card sales reports, and Excel spreadsheets.
  • Co-operating and working closely with other departments to ensure the smooth running of service.
  • Motivating and coordinating staff on-shift, leading by example, and taking a hands-on approach to operational responsibilities.

 Person Specification

Essential Criteria:-

  • Experience of working in a hospitality and/or customer service environment
  • Proven ability to work well under pressure, in a fast-paced environment
  • Proven ability to work well within a team
  • Excellent verbal and written communication skills (in English)
  • Proven ability to manage and motivate team members
  • Flexible approach to hours of work

Desirable Criteria:-

  • Qualification Level 3 or equivalent in hospitality/customer care
  • Experience in a management/supervisory role
  • Ability to speak Welsh

Personal Attributes:-

  • Team player
  • Positive professional outlook
  • Customer-focused
  • Well presented

How to Apply

Send your CV with a covering letter detailing how you meet the Person Specification to kingsarmsabergavenny@gmail.com, or post/drop-in, in-person to Kings Arms Hotel, 29 Nevill Street, Abergavenny NP7 5AA. For further information please call Jon Child on 01873 855 074.